Customer Service Tips 2020
Written by Brian B

Customer Service Tips 2020

Customer Service Tips 2020

If you are searching online for “customer service tips” or “good customer service tips,” then this post will serve as your guide.  Customer service continues to evolve, and has become especially important during the coronavirus pandemic of 2020. Here are a few helpful tips on how to provide excellent customer service.

Customer Service Tips

This a quick, condensed list of crucial customer service tips:

  • Thorough Staff Training
  • Become A Product/Service Expert
  • Stay Calm
  • Utilize Feedback

Thorough Staff Training

It’s crucial to make sure your entire staff, from sales all the way to customer service, receives proper and thorough training. No question should go unasked or unanswered during the training process. Thorough training means understanding every aspect of one’s job. The customer service staff, especially, has to know exactly how to interact with and assist a customer’s every need. A good leader will provide the staff with the proper equipment, tools and training necessary for success at the highest level.

Become A Product/Service

This key will go hand in hand with the previous bullet point. Proper training is the first step towards mastering all aspects of one’s position. In order to provide top-notch customer service, a representative must know the product or service inside and out. Nothing will frustrate a customer more than when a representative simply has no answers. Customers need to trust the representatives to fully trust the product. You are the face and voice of the product/service, so be sure to leave the customers satisfied.

Stay Calm

There are so many factors that roll into a calming voice on the phone. Staying calm simply means to always stay on task, remain friendly at all times, and most importantly listen. Anyone working in customer service has to have exceptional listening and communication skills. Without these skills, all other strengths will be overshadowed. All face-to-face interactions need to start off on the right foot. Greet customers with a smile and enthusiastic body language. Some situations can be hectic and overwhelming, but staying calm makes everything run smoother.

Utilize Feedback

While ending calls or emails with feedback requests may be par for the course, this bit of information can be crucial to the overall process. Don’t just ask for feedback; receive and use it! It may really surprise you how much can be learned from customer/client feedback. Whether you use surveys or questionnaires, make sure to actually digest the information that’s in front of you. Regularly review this feedback, and see if there are changes or adjustments you can make to the customer service process. Constructive criticism is one of the best ways for companies to grow. Taking in feedback relates directly to listening. Listening to feedback will translate to positive changes for the future.

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Consulting By Saletta Leadership, LLC

Michael Saletta is known as the “Master Facilitator” in guiding companies to drive their sales and business strategy.  He is the founder and CEO of Saletta Leadership, LLC and Leadership Partners, LLC, consulting companies dedicated to developing leaders, growing sales, and aligning team performance. Change your business by contacting Saletta Leadership today!

What Is Executive Coaching?
Written by Brian B

What Is Executive Coaching?

What Is Executive Coaching?

If your organization is seeking growth or you simply want to improve as a leader, then consider the services of an executive coach. But, what exactly is executive coaching? Here is a list of reasons why hiring an executive coach is the best move for you as a professional.

Why Executive Coaching Is Important

An executive coach provides a crucial service for today’s busy professionals. By investing in this training process, a manager and/or boss can discover exactly what makes his/her entire team click in the office. The coach can help you understand relationships within the workplace, leadership tactics and how to communicate effectively.

Executive coaches can work with management one-on-one or in a group setting. The coach will come in and evaluate everything, from top to bottom, but it all starts with management. Is your leadership style tailored perfectly for your team or does it need to be adjusted? How self-aware are you? This is a crucial aspect to the office environment. A manager cannot properly lead without knowing exactly who he/she is. Self-awareness and communication are two aspects that executive coaches can critique and alter; maximizing your organization’s potential.

Let’s take a look at three different types of executive coaching below.

Leadership Coaching

Leadership coaching is a must for today’s managers. Whether you are in charge of a large organization or a small office, leadership skills always need to be refined and sharpened. As you climb the professional ladder, your skillset needs constant evaluation. What worked yesterday won’t work today. So, it’s time to adapt to your new position with updated leadership techniques. How vital is empathy and communication? An executive coach can suit a program with techniques and strategies to best fit the needs of your co-workers and employees.

Business Coaching

So, how does business coaching differ from leadership coaching? This training is more focused towards your organizational goals and achievements. Instead of diving into workplace relationships and motivational tactics, the coach will help implement support for upcoming projects and company objectives. Whether it is an end-of-year quota or budget that needs to be reached, coaches can help you strategize for success.

Career Coaching

Career coaching can be more geared toward lower-level employees, but this can also be an invaluable service for managers, as well. With a career coach, you can set forth a plan to reach your professional goals. Coaches can map out your journey to success. In addition, career coaches can help with resume writing, job searches and even offer complete job interview techniques.

What Are The Benefits Of Executive Coaching?

Here is a condensed list of the top 8 benefits of executive coaching:

1. Sharpen Your Strengths

2. Build Better Professional Relationships

3. Improve Leadership Ability

4. Master The Art Of Communication

5. Motivate Your Peers

6. Improve Self-Awareness

7. Achieve Your Goals

8. Understand Others More Clearly

For more information about executive coaching benefits click right here.

More Articles Regarding Executive Coaching

How To Develop Leadership Skills In The Workplace

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Executive Coaching By Saletta Leadership, LLC

Michael Saletta is known as the “Master Facilitator” in guiding companies to drive their sales and business strategy.  He is the founder and CEO of Saletta Leadership, LLC and Leadership Partners, LLC, consulting companies dedicated to developing leaders, growing sales, and aligning team performance. Change your business by contacting Saletta Leadership today!

Evaluation Of Business
Written by webtechs

Evaluation Of Business

Evaluation Of Business

The word interrogate conjures images of windowless rooms with two way mirrors, detectives playing good cop/bad cop, or prosecutors tricking the guilty into expressing too much emotion on the stand.  The approach can be strong and attacking, or empathetic and reassuring. Regardless, interrogations have one thing in common- a relentless pursuit of the truth. Each answer leads to a new question, a new path to follow in order to uncover solid facts.

The goal of this blog is not to pound on business. Instead, I want to help you closely examine all aspects of your business.  My objective is to dig deeper and ask the tough questions.

What are the important questions that you should ask of your own organization?  Together we will examine what makes business tick including:

  • What makes certain employees give their heart, body and soul to the company’s mission
  • How to determine the underlying problems with accountability
  • What lies at the root of morale issues that frequently get ignored
  • What resides inside the mind of your most loyal customers

I will explore my curiosity for human performance and investigate the limitless dynamics of leadership, sales and strategy.

Together, let’s “Interrogate Business” in search for the truth.

What tough questions do you need to ask of your business?  Share your thoughts and questions in the comments or email me and I will include your thoughts in future posts. 

Saletta Leadership, LLC

Michael Saletta is known as the “Master Facilitator” in guiding companies to drive their sales and business strategy.  He is the founder and CEO of Saletta Leadership, LLC and Leadership Partners, LLC, consulting companies dedicated to developing leaders, growing sales, and aligning team performance. Change your business by contacting Saletta Leadership today!


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