If you are searching online for “customer service tips” or “good customer service tips,” then this post will serve as your guide. Customer service continues to evolve, and has become especially important during the coronavirus pandemic of 2020. Here are a few helpful tips on how to provide excellent customer service.
Customer Service Tips
This a quick, condensed list of crucial customer service tips:
- Thorough Staff Training
- Become A Product/Service Expert
- Stay Calm
- Utilize Feedback
Thorough Staff Training
It’s crucial to make sure your entire staff, from sales all the way to customer service, receives proper and thorough training. No question should go unasked or unanswered during the training process. Thorough training means understanding every aspect of one’s job. The customer service staff, especially, has to know exactly how to interact with and assist a customer’s every need. A good leader will provide the staff with the proper equipment, tools and training necessary for success at the highest level.
Become A Product/Service
This key will go hand in hand with the previous bullet point. Proper training is the first step towards mastering all aspects of one’s position. In order to provide top-notch customer service, a representative must know the product or service inside and out. Nothing will frustrate a customer more than when a representative simply has no answers. Customers need to trust the representatives to fully trust the product. You are the face and voice of the product/service, so be sure to leave the customers satisfied.
There are so many factors that roll into a calming voice on the phone. Staying calm simply means to always stay on task, remain friendly at all times, and most importantly listen. Anyone working in customer service has to have exceptional listening and communication skills. Without these skills, all other strengths will be overshadowed. All face-to-face interactions need to start off on the right foot. Greet customers with a smile and enthusiastic body language. Some situations can be hectic and overwhelming, but staying calm makes everything run smoother.
While ending calls or emails with feedback requests may be par for the course, this bit of information can be crucial to the overall process. Don’t just ask for feedback; receive and use it! It may really surprise you how much can be learned from customer/client feedback. Whether you use surveys or questionnaires, make sure to actually digest the information that’s in front of you. Regularly review this feedback, and see if there are changes or adjustments you can make to the customer service process. Constructive criticism is one of the best ways for companies to grow. Taking in feedback relates directly to listening. Listening to feedback will translate to positive changes for the future.
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Consulting By Saletta Leadership, LLC
Michael Saletta is known as the “Master Facilitator” in guiding companies to drive their sales and business strategy. He is the founder and CEO of Saletta Leadership, LLC and Leadership Partners, LLC, consulting companies dedicated to developing leaders, growing sales, and aligning team performance. Change your business by contacting Saletta Leadership today!