Brian B, Author at Saletta Leadership, LLC

Regular Post

Written by Brian B

14 June 2021

Business Coach Near Me

If you are searching for “business coach near me” anywhere in the U.S., Saletta Leadership has you covered!

Business Coaching By Saletta Leadership

Known as the “Master Facilitator”, Michael Saletta has been coaching executives for decades, helping to achieve sales and customer service goals. Michael is dedicated to developing leaders, a team atmosphere and growing sales, at the same time. He has an uncanny ability to evaluate, analyze and implement an effective and efficient business strategy specific to your needs.

Saletta Leadership has worked with more than 10,000 companies to date. Whether you want face-to-face or virtual sessions, Saletta Leadership can customize a 6 to 24-month plan for you. The primary goals here are to create positive change, results and growth. Based in Las Vegas, Nevada, Saletta Leadership can provide services to companies all across the globe!

Michael Saletta’s past clients include:

Whole Foods
U.S. Army
Michael Kors
Marriott
MGM
Revlon
And Many More!

Contact Saletta Leadership today!

What Is A Business Coach

An business coach provides a crucial service for today’s busy professionals. By investing in this training process, a manager and/or boss can discover exactly what makes his/her entire team click in the office. The coach can help you understand relationships within the workplace, leadership tactics and how to communicate effectively.

Coaches can work with management one-on-one or in a group setting. The coach will come in and evaluate everything, from top to bottom, but it all starts with management. Is your leadership style tailored perfectly for your team or does it need to be adjusted? How self-aware are you? This is a crucial aspect to the office environment. A manager cannot properly lead without knowing exactly who he/she is. Self-awareness and communication are two aspects that coaches can critique and alter; maximizing your organization’s potential.

So, how does business coaching differ from leadership coaching? This training is more focused towards your organizational goals and achievements. Instead of diving into workplace relationships and motivational tactics, the coach will help implement support for upcoming projects and company objectives. Whether it is an end-of-year quota or budget that needs to be reached, coaches can help you strategize for success.

Let’s take a look at three different types of coaching below:

Leadership Coaching

Leadership coaching is a must for today’s managers. Whether you are in charge of a large organization or a small office, leadership skills always need to be refined and sharpened. As you climb the professional ladder, your skillset needs constant evaluation. What worked yesterday won’t work today. So, it’s time to adapt to your new position with updated leadership techniques. How vital is empathy and communication? An executive coach can suit a program with techniques and strategies to best fit the needs of your co-workers and employees.

Career Coaching

Career coaching can be more geared toward lower-level employees, but this can also be an invaluable service for managers, as well. With a career coach, you can set forth a plan to reach your professional goals. Coaches can map out your journey to success. In addition, career coaches can help with resume writing, job searches and even offer complete job interview techniques.

How Much Does A Business Coach Cost

According to Drewduboff, business coaching services can cost anywhere from $100-$1,000 per one-hour session. Some business coaches do offer monthly programs starting at less than $50.

Why Hire A Business Coach?

Here is a condensed list of the top 5 benefits of executive and business coaching:

Sharpen Your Strengths

An effective and efficient coach can help you understand and flex the strengths you already possess. Executive coaches can instantly recognize your strengths as a manager and leader. Whether you have exceptional communication skills or can motivate your team like no other, a business coach will stress the importance of sharpening your professional skillset.

Build Better Professional Relationships

Once your strengths are identified, you can transition towards using those skills to improve your existing relationships in the office. Experts believe leaders can dramatically limit their influence and productivity by only connecting with certain groups of people. Don’t make the mistake of limiting your reach! A coach will help you connect with co-workers and employees of all backgrounds, helping you to create a more productive environment.

Improve Leadership Ability

It’s common knowledge that those with a higher intelligence make for better leadership, due in large part to empathy. Those beneath you must understand that they are heard and have an open line of communication with the top of the business structure. A coach can expand on the leader you already are by giving you a better understanding of each individual’s needs and tendencies within the company.

Master Of Communication

A good leader has to be a good communicator. We all know communication is key in today’s busy world. That’s why coaches will harp on this topic during seminars. As you move up the corporate ladder, styles and techniques must be constantly tweaked. Learning how to communicate with everyone in the office and how to respond to all situations is crucial.

Achieve Your Goals

Last but not least, once all of these areas are covered, your team should be able to achieve all their goals with little opposition. Your boss should now understand his or herself and the surrounding team better than ever before. Reach new heights professionally and personally by learning from an executive coach!

Executive Coaching By Saletta Leadership, LLC

Michael Saletta is known as the “Master Facilitator” in guiding companies to drive their sales and business strategy. He is the founder and CEO of Saletta Leadership, LLC and Leadership Partners, LLC, consulting companies dedicated to developing leaders, growing sales, and aligning team performance. Change your business by contacting Saletta Leadership today!

Business Coaching

Business, Business Coach, How To Find A Business Coach, Small Business Coach

Regular Post

Written by Brian B

25 May 2021

Why Is Motivation Important?

If you are searching for “why is motivation important“, specifically at work, we’re here to help! This article will tell you why motivation is crucial for any employee/organization’s success.

Why Is Motivation Important In The Workplace?

The question should not be why is motivation important, it should be why isn’t motivation important? Truth is, motivation can make a huge difference in effort, performance and output at the end of the day. Doing business is all about having motivated employees creatively working to solve any customers’ issues. Your employees need to be motivated to provide services that go above and beyond, satisfying all customer needs.

The common belief is that if your employees have a true sense of how they are improving other people’s lives, they’ll worker harder and more efficiently. This, of course, should produce better results and help the company’s bottom line in the process.

How To Motivate Employees

A good boss must know how to motivate employees when morale is low. This is a very important priority for any boss, so how exactly can you motivate your team?

Here are a few things to focus on while motivating employees for the week:

Empower Others
Lead By Example
Show A Commitment To Employee Happiness

Good leaders need to constantly put themselves in others’ shoes. Knowing what life and work is like for employees at all levels is vital. Make sure you are creating an environment where all voices can be heard and valued at the same time. Multiple voices in the room can come together to provide multiple solutions.

Command respect from your employees by consistently demonstrating your value on a daily basis. Provide an example worth following for your team. Setting an example extends far beyond just physically being present in the office. Give employees direction, encouragement and always keep the lines of communication open.

Happy employees are productive employees; it’s as simple as that! Provide employees with a physically welcoming atmosphere, flexible scheduling, rewards packages and opportunities to unwind and relax.

Why Is Employee Motivation Important?

Employees with lower levels of motivation tend to work at a slower pace. This can include such actions as spending time away from work tasks, surfing online and checking their phones. They can spend most of the day worrying about anything other than work.

Not only does this waste company time and resources, it could impact other workers, as well. Employee motivation is so important because it helps the entire workplace. Motivated employees are enthusiastic, driven and take pride in their work.

Here are some benefits of employee motivation:

High productivity
Innovation
Builds great reputation
Lower staff turnover

Work Motivation Quotes

Do you need some extra motivation to get through the current work week? These famous quotes should help:

“Success is a state of mind. If you want success, start thinking of yourself as a success.” – Joyce Brothers
“The question isn’t who is going to let me, it’s who is going to stop me.” – Ayn Rand
“Don’t aim for success if you want it, just do what you love and believe in and it will come naturally.” – David Frost
“Coming together is the beginning, keeping together is progress, working together is success.” – Henry Ford
“Success is liking yourself, liking what you do, and liking how you do it.” – Maya Angelou
“People rarely succeed unless they have fun in what they are doing.” – David Carnegie
“Success only comes to those who dare to attempt.” – Malika Tripathi
“It’s not what you say out of your mouth that determines your life, it’s what you whisper to yourself that has the most power.” – Robert T. Kiyosaki
“It is better to fail in originality than to succeed in imitation.” – Herman Melville
“What we fear of doing most is usually what we most need to do.” – Ralph Waldo Emerson

Saletta Leadership, LLC

Midweek Motivation: 75 Quotes To Keep You Going

Do you constantly find yourself struggling to get through the work week? If you’re searching for “midweek motivation“, we’re here to help you get over that hump with 75 motivational quotes!

“Success is a state of mind. If you want success, start thinking of yourself as a success.” – Joyce Brothers
“The question isn’t who is going to let me, it’s who is going to stop me.” – Ayn Rand
“Don’t aim for success if you want it, just do what you love and believe in and it will come naturally.” – David Frost
“Coming together is the beginning, keeping together is progress, working together is success.” – Henry Ford
“Success is liking yourself, liking what you do, and liking how you do it.” – Maya Angelou
“People rarely succeed unless they have fun in what they are doing.” – David Carnegie
“Success only comes to those who dare to attempt.” – Malika Tripathi
“It’s not what you say out of your mouth that determines your life, it’s what you whisper to yourself that has the most power.” – Robert T. Kiyosaki
“It is better to fail in originality than to succeed in imitation.” – Herman Melville
“What we fear of doing most is usually what we most need to do.” – Ralph Waldo Emerson
“I have not failed. I’ve just found 10,000 ways that won’t work.” – Thomas Edison
“Failure is the condiment that gives success its flavor.” – Truman Capote
“The first step is you have to say that you can.” – Will Smith
“Concentrate all your thoughts upon the work at hand. The sun’s rays do not burn until brought to a focus.” – Alexander Graham Bell
“Never stop learning and never stop thinking and asking, “why not?” – Steven Levi
“Work hard, stay positive and get up early. It’s the best part of the day.” – George Allen, Sr.
“Sometimes the questions are complicated and the answers are simple.” – Dr. Seuss
“The best preparation for good work tomorrow is to do good work today.” – Elbert Hubbard
“We make a living by what we get, but we make a life by what we give.” – Winston Churchill
“Pleasure in the job puts perfection in the work.” – Aristotle
“It’s Wednesday! I’m breathing. I’m healthy. I’m truly blessed. I’m grateful for this day.” – Unknown
“Enthusiasm is the electricity of life. How do you get it? You act enthusiastic until you make it a habit.” – Gordon Parks
“The only thing that overcomes hard luck is hard work.” – Harry Golden
“One of the symptoms of an approaching nervous breakdown is the belief that one’s work is terribly important.” – Bertrand Russell
“You are never too old to set another goal or to dream a new dream.” – C.S. Lewis
“Show me a person who has never made a mistake and I’ll show you someone who has never achieved much.” – Joan Collins
“The best way out is always through.” – Robert Frost
“It ain’t as bad as you think. It will look better in the morning.” – Colin Powell
“Don’t be embarrassed by your failures, learn from them and start again.” – Richard Branson
“Wednesdays are like Mondays in the middle of the week!” – Lee Fox Williams
“Very often a change of self is needed more than a change of scene.” – Arthur Christopher Beneson
“I would rather die of passion than of boredom.” – Emile Zola
“Your imagination is your preview of life’s coming attractions.” – Albert Einstein
“Never let a person to tell you no who doesn’t have the power to say yes.” – Eleanor Roosevelt
“If everything seems under control, you’re not going fast enough.” – Mario Andretti
“If all our national holidays were observed on Wednesdays, we could wind up with nine-day weekends.” – George Carlin
“You miss 100 percent of the shots you don’t take.” – Wayne Gretzky
“Even if you are on the right track, you’ll get run over if you just sit there.” – Will Rogers
“Whether you think you can or whether you think you can’t, you’re right!” – Henry Ford
“Keep your eyes on the stars and your feet on the ground.” – Theodore Roosevelt
“On Wednesday afternoons I could be practically anything.” – Kit Williams
“When writing the story of your life, don’t let anyone else hold the pen.” – Harley Davidson
“Wednesdays will always bring smiles for the second half of the week.” – Anthony T. Hincks
“Let your smile change the world, but don’t let the world change your smile.” – Connor Franta
“My job is to give people who work hard all week something to enjoy on Saturdays and Wednesdays.” – Arsene Wenger
“Every mistake you make is only increasing your odds of succeeding.” – Nick Laporta
“The more I want to get something done the less I call it work.” – Richard Bach
“The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.” – Steve Jobs
“Believe you can and you’re halfway there.” – Theodore Roosevelt
“Don’t count the days, make the days count.” – Muhammad Ali
“Make each day your masterpiece.” – John Wooden
“Someday is not a day of the week.” – Janet Dailey
“Light tomorrow with today.” – Elizabeth Barrett Browning
“A year from now you may wish you had started today.” – Karen Lamb
“You can never cross the ocean until you have the courage to lose sight of the shore.” – Christopher Columbus
“Opportunity is missed by people because it is dressed in overalls and looks like work.” – Thomas Edison
“We choose to go to the moon and do these other things, not because they are easy, but because they are hard.” – John Fitzgerald Kennedy
“If opportunity doesn’t knock, build a door.” – Milton Berle
“One day your life will flash before your eyes. Make sure it’s worth watching.” – Gerard Way
“The greatest mistake you can make in life is to be continually fearing that you will make one.” – Ellen Hubbard
“Somewhere in the world someone is training when you are not. When you race him, he will win.” – Tom Fleming
“Keep your face to the sunshine and you cannot see a shadow.” – Helen Keller
“The only place where your dream becomes impossible is your own thinking.” – Robert H. Schuller
“If you can change your mind, you can change your life.” – William James
“Being strong means rejoicing in who you are, complete with imperfections.” – Margaret Woodhouse
“Happiness often sneaks in through a door you didn’t know you left open.” – John Barrymore
“You will never plough a field if you only turn it over in your mind.” – Irish Proverb
“A professional is someone who can do his best work when he doesn’t feel like it.” – Alistair Cook
“Do the hard jobs first. The easy jobs will take care of themselves.” – Dale Carnegie
“The individual who says it is not possible should move out of the way of those doing it.” – Tricia Cunningham
“Go as far as you can see; when you get there, you’ll be able to see further.” – Thomas Carlyle
“There is no traffic jam along the extra mile.” – Roger Staubach
“If something is wrong, fix it now. But train yourself not to worry, worry fixes nothing.” – Ernest Hemingway
“Learn from the mistakes of others. You can’t live long enough to make them all yourselves.” – Chanakya
“There are no shortcuts to any place worth going.” – Beverly Sills

Saletta Leadership, LLC

Motivation

Regular Post

Written by Brian B

16 March 2021

Business Development Consultant

Business development consultants play a crucial role in today’s business world. These professionals, also known as management analysts, will provide expert analysis covering all aspects of your company. Consultants will then provide much-needed solutions.

If you are searching for “why hire a business development consultant” or “what does a business development consultant do“, this article will help!

What Is A Business Development Consultant?

A business development consultant is an all-around team player for your organization to hire. His/her job involves working with departments such as human resources, sales, marketing, management, accounting and so on.

These consultants will quickly analyze and pinpoint company weakness and areas for improvement. After a full analysis, recommendations will be made for solutions.

Business Development Consultant Responsibilities

These are just a few of the responsibilities and roles a consultant can be hired for:

Evaluate a company’s competitors
Analyze business practices
Review financial statements
Develop new business models
Analyze current market conditions
Review sales, advertising and marketing strategies
Build effective and efficient team
Create strategies to generate business
Design and develop products
And much more!

Read more about consulting by clicking here.

Benefits Of Hiring A Business Development Consultant

Business development consultants bring a wealth of knowledge and experience in several different industries to the table. Below are just a few benefits of hiring a consultant for your company.

1. Years Of Experience

Business development consultants will come into any job with a strong background in a direct or related environment. These professionals can draw back on experience and provide proven results to your specific needs. Consultants will pass on their knowledge and experience to upper management and the rest of the organization.

2. Objectivity

One of the main reasons why so many companies invest in consultants is that they are truly independent and impartial. External consultants will come into your company without any biases or preferences.

3. Expert Insight

Consultants will add a much-needed fresh perspective on all matters regarding your business. By analyzing, researching and problem solving, consultants will help to develop new approaches to all challenges and hurdles.

4. Cost-Effective

This, perhaps, tops the list of reasons why you should hire an external consultant. Fees charged by independent consultants are almost always lower than fees charged by large consultancies. An external, independent consultant is more cost-effective than paying an in-house consultant year round.

5. Networking

Consultants are often able to expand a company’s horizons by introducing you to individuals and other companies in your business realm. Just by networking, new avenues will open up for your company. A consultant is hired to help your business grow and sustain success over a long period of time.

Business Development Consulting By Saletta Leadership

Known as the “master facilitator”, Michael Saletta has been providing services as a business development consultant for more than 25 years. His consulting services are very diverse and based on analyzing each individual client’s needs. Whether it is design, development, leadership or communication, Michael Saletta can provide multiple ways to improve your company.

Consulting services offered by Saletta Leadership:

Speaking of leadership development, there are several strategies to implement as you transition into the best leader for your workplace.

A leader needs to show a willingness to take on as many projects as possible. Co-workers will always follow someone who leads by example. Reach out to your bosses or manager to see if there is any extra work or an additional project that you can take part in. This is not to recommend taking on more than you can currently handle; make sure you can handle your workload first. Instead, this is a recommendation to go above and beyond your job description. This is a great way to grow, professionally and personally.

A great leader needs to know how to listen to others. To lead, one must first be in the role of follower. Leadership includes the ability to yield power when appropriate. If someone is more of a creative thinker for a situation that calls for creativity, then let that person have the floor. Yielding power to best use your personnel shows true leadership and maturity.

Consulting By Saletta Leadership, LLC

Business Evaluation

Business Development, Business Development Consultants, Business Development Consultants For Hire, Small Business Development Consultant

Regular Post

Written by Brian B

19 February 2021

25 Inspirational Leadership Quotes

All leaders must be able to communicate, influence and inspire. These are 25 of the best inspirational leadership quotes for the workplace.

Inspirational Quotes For Leadership

“Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.” – Sheryl Sanberg
“The future belongs to those who believe in the beauty of their dreams.” – Elanor Roosevelt
“All our dreams can come true if we have the courage to pursue them.” – Walt Disney
“A teacher affects eternity; he can never tell where his influence stops.” – Henry Adams
“If you want to know what a man’s like, take a look at how he treats his inferiors not his equals.” – Sirius Black
“Education is the most powerful weapon, which you can use to change our world.” – Nelson Mandela
“As we look ahead into the 21st century, leaders will be those who empower others.” – Bill Gates
“Leadership is unlocking people’s potential to become better.” – Bill Bradley
“A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others.” – General Douglas MacArthur
“Leadership is a potent combination of strategy and character. But, if you must be without one, be without strategy.” – General Norman Schwarzkopf
“Don’t follow the crowd, let the crowd follow you.” – Margaret Thatcher
“Conformity is the jailer of freedom and the enemy of growth.” – John F. Kennedy
“A genuine leader is not a searcher for consensus, but a molder of consensus.” – Martin Luther King, Jr.
“True leadership must be for the benefit of the followers, not to enrich the leader.” – John C. Maxwell
“The way to achieve your own success is to be willing to help somebody else get it first.” – Iyanla Vanzant
“Ultimately, a leader is not judged so much by how well he or she leads, but by how well he or she serves.” – Kevin Cashman
“The greatest ability in business is to get along with others and influence their actions.” – John Hancock
“A leader has the vision and conviction that a dream can succeed.” – Ralph Nader
“Good business leaders create a vision, a comprehensive plan, relentless implementation, and talented people working together.” – Jack Welch
“Leadership is the capacity to translate vision into reality.” – Warren Bennis
“Anyone who has never made a mistake has never tried anything new.” – Albert Einstein
“A leader is a dealer in hope.” – Napoleon Bonaparte
“Nearly all men can stand adversity, but if you want to test a man’s character, give him power.” – Abraham Lincoln
“A person always doing his or her best becomes a natural leader, just by example.” – Joe DiMaggio
“Some people want it to happen, some wish it would happen, others make it happen.” – Michael Jordan

Leadership Skills For The Workplace

Here is a quick list of qualities that aspiring leaders should possess:

Commitment
Inspiration
Communication Skills
Influence

Commitment

Managers or bosses simply in their current roles to move on and up in a short period of time will do little to inspire the confidence of their employees. Great leaders stick around for the long term, through good times and bad. Commitment never goes unnoticed by fellow employees or workers. Good managers are committed to making their current role as meaningful as possible. By committing time and effort over a long period of time, good leaders are demonstrating their worth simply by their body of work.

Inspiration

Explaining a task or goal to your team, then just leaving it up to them is okay, but there is certainly a better way to get your team excited on the job. A good leader will leave no doubt that you understand the objectives set in place. Walk your team through a project step-by-step, fielding any questions along the way. Passion is a building block towards success, and passion can definitely become contagious when the right culture is developed.

Communication Skills

All of these tips and skills are rendered moot if the manager is not a good communicator. Good communication skills are possibly the first attribute a good leader must acquire. Knowing how to speak with employees of all different levels and needs is crucial for success. Goals and objectives are the easy parts. Effectively guiding your employees to the goals is where the real work begins.

Influence

Bosses command and leaders influence is a common belief. Many believe a leader’s authority stems directly from his or her ability to influence others. A boss offers rules, while a leader encourages workers to think for themselves and utilized creativity when possible. Good leaders tend to grow their influence by practicing encouragement, optimism, and of course, honing some exceptional communication skills.

Leadership Training By Saletta Leadership, LLC

Leadership Vs Management: What Are The Main Differences?

Leadership Vs Management: What Are The Differences?

Many people mistake leadership and management as the same thing, but the two have several key differences. Managers have people who work for them, while leaders tend to have people who follow them, willingly. Let’s take a look at a few differences between leadership and management in today’s business world.

Differences Between Leader And Manager

Leadership Inspires And Management Plans

Leaders are known and generally revered for their abilities to drive people and praise successes. Management differs in the way they operate a business and utilize workers, though. A manager will work to find faults and flaws with workflow and communication. A leader will paint a clear picture of their vision for the company and/or a particular project. Leaders embrace teamwork, knowing a collaborative effort will almost always outduel the efforts of an individual. Managers have a tendency to try to control all situations, which doesn’t give the staff a true chance to fly on their own.

Workplace Traits

Managers and leaders will possess different traits in the workplace. A manager is more focused on the task at hand, and when to get there rather than how to get there. Managers are deadline and results-driven people, fueled by the success of a business; not so much the success of people. These people will have an uncanny ability to execute a vision or a company goal. They can build a map towards success, with each tiny detail included. Managers are direct and focused, which, of course, are certainly good traits to possess. Sometimes, though, being direct with workers instead of taking the time to relate to them better can backfire and lead to a lack of motivation or understanding.

Being direct and focused is important, but leaders will take the time to create a vision that includes each member of the team. Leaders will help chart a path towards success, enabling as many people as possible along the way. Leaders need to always remain honest. Honesty inspires others and it builds trust faster than anything else. Last but not least, a good leader is not afraid to challenge others; it’s what good leaders do. Leaders think outside the box and they will challenge other team members to adopt this style of thinking, as well.

Find more traits of a good leader by reading below.

Counting Value Vs Creating Value

If you are a manager, chances are you simply count value instead of creating it. But, what exactly does this mean? Managers, unlike leaders, count value and can even reduce it when disabling someone who certainly adds value to your organization. A manager may ask for constant updates or set strict deadlines. Meanwhile, a leader will create value by giving a team member extra responsibility or a chance to lead by example. A key factor in leadership is enabling others. Enable others and you will undoubtedly inspire others along the way.

Leaders Think Long-Term

Leaders will stay disciplined and focused as they strive towards long-term goals within the company. This isn’t necessarily the case for managers, though. Managers specialize in working towards short-term, sometimes daily, goals and targets. Leaders tend to remain motivated without the daily, weekly or quarterly acknowledgements or rewards. Managers are meant to manage on a daily basis. Leaders are in charge of inspiring others and leading them into the future, growing both as a worker and individual.

Skills Of A Good Leader

Here is a quick list of qualities that aspiring leaders should possess:

Commitment

Inspiration

Communication Skills

Influence

To read more about necessary leadership skills in the workplace click here.

Leadership Training By Saletta Leadership, LLC

Leadership

Leaders Vs Managers, Leadership, Leadership Skills

Regular Post

Written by Brian B

8 December 2020

Customer Service Tips 2020

If you are searching online for “customer service tips” or “good customer service tips,” then this post will serve as your guide. Customer service continues to evolve, and has become especially important during the coronavirus pandemic of 2020. Here are a few helpful tips on how to provide excellent customer service.

Customer Service Tips

This a quick, condensed list of crucial customer service tips:

Thorough Staff Training
Become A Product/Service Expert
Stay Calm
Utilize Feedback

Thorough Staff Training

It’s crucial to make sure your entire staff, from sales all the way to customer service, receives proper and thorough training. No question should go unasked or unanswered during the training process. Thorough training means understanding every aspect of one’s job. The customer service staff, especially, has to know exactly how to interact with and assist a customer’s every need. A good leader will provide the staff with the proper equipment, tools and training necessary for success at the highest level.

Become A Product/Service

This key will go hand in hand with the previous bullet point. Proper training is the first step towards mastering all aspects of one’s position. In order to provide top-notch customer service, a representative must know the product or service inside and out. Nothing will frustrate a customer more than when a representative simply has no answers. Customers need to trust the representatives to fully trust the product. You are the face and voice of the product/service, so be sure to leave the customers satisfied.

Stay Calm

There are so many factors that roll into a calming voice on the phone. Staying calm simply means to always stay on task, remain friendly at all times, and most importantly listen. Anyone working in customer service has to have exceptional listening and communication skills. Without these skills, all other strengths will be overshadowed. All face-to-face interactions need to start off on the right foot. Greet customers with a smile and enthusiastic body language. Some situations can be hectic and overwhelming, but staying calm makes everything run smoother.

Utilize Feedback

While ending calls or emails with feedback requests may be par for the course, this bit of information can be crucial to the overall process. Don’t just ask for feedback; receive and use it! It may really surprise you how much can be learned from customer/client feedback. Whether you use surveys or questionnaires, make sure to actually digest the information that’s in front of you. Regularly review this feedback, and see if there are changes or adjustments you can make to the customer service process. Constructive criticism is one of the best ways for companies to grow. Taking in feedback relates directly to listening. Listening to feedback will translate to positive changes for the future.

Consulting By Saletta Leadership, LLC

Customer Service, Executive Coaching

Business, Leadership

Regular Post

Written by Brian B

8 December 2020

What Is Executive Coaching?

If your organization is seeking growth or you simply want to improve as a leader, then consider the services of an executive coach. But, what exactly is executive coaching? Here is a list of reasons why hiring an executive coach is the best move for you as a professional.

Why Executive Coaching Is Important

An executive coach provides a crucial service for today’s busy professionals. By investing in this training process, a manager and/or boss can discover exactly what makes his/her entire team click in the office. The coach can help you understand relationships within the workplace, leadership tactics and how to communicate effectively.

Executive coaches can work with management one-on-one or in a group setting. The coach will come in and evaluate everything, from top to bottom, but it all starts with management. Is your leadership style tailored perfectly for your team or does it need to be adjusted? How self-aware are you? This is a crucial aspect to the office environment. A manager cannot properly lead without knowing exactly who he/she is. Self-awareness and communication are two aspects that executive coaches can critique and alter; maximizing your organization’s potential.

Let’s take a look at three different types of executive coaching below.

Leadership Coaching

Business Coaching

Career Coaching

What Are The Benefits Of Executive Coaching?

Here is a condensed list of the top 8 benefits of executive coaching:

1. Sharpen Your Strengths

2. Build Better Professional Relationships

3. Improve Leadership Ability

4. Master The Art Of Communication

5. Motivate Your Peers

6. Improve Self-Awareness

7. Achieve Your Goals

8. Understand Others More Clearly

For more information about executive coaching benefits click right here.

Executive Coaching By Saletta Leadership, LLC

Executive Coaching

Business, Leadership

Regular Post

Written by Brian B

8 December 2020

8 Benefits Of Executive Coaching

Executive coaching will help develop leadership within the business world, while also allowing the manager(s) to get the most out of their team. If you are searching online for “benefits of executive coaching” or “executive coaching training,” then this post is for you! Let’s examine the top 8 benefits executive coaching can provide.

What Are The Benefits Of Executive Coaching?

Here is a condensed list of the top 8 benefits of executive coaching:

1. Sharpen Your Strengths

2. Build Better Professional Relationships

3. Improve Leadership Ability

4. Master The Art Of Communication

5. Motivate Your Peers

6. Improve Self-Awareness

7. Achieve Your Goals

8. Understand Others More Clearly

For more information about executive coaching services available in your area click here.

Sharpen Your Strengths

An effective and efficient executive coach can help you understand and flex the strengths you already possess. Executive coaches can instantly recognize your strengths as a manager and leader. Whether you have exceptional communication skills or can motivate your team like no other, an executive coach will stress the importance of sharpening your professional skillset.

Build Better Professional Relationships

Improve Leadership Ability

It’s common knowledge that those with a higher intelligence make for better leadership, due in large part to empathy. Those beneath you must understand that they are heard and have an open line of communication with the top of the business structure. An executive coach can expand on the leader you already are by giving you a better understanding of each individual’s needs and tendencies within the company.

Master The Art Of Communication

Motivate Your Peers

As you succeed, higher levels of motivation begin to kick in. Get the most out of your team by triggering their inner motivation each and every day. Motivation is a critical ingredient to a happy and healthy workplace. Coaches can show managers exactly how to motivate their employees on an individual level.

Improve Self-Awareness

Improving self-awareness applies to both your team and yourself. Without self-awareness, personal and professional growth seems impossible. Coaches will target this area when first stepping into a professional environment. Self-awareness will help your team adjust and adapt to what works, and also what holds them back in the workplace.

Understand Others More Clearly

This lesson goes hand in hand with self-awareness. Figure out what makes your team tick. Whether it is your assistant manager or office coordinator, everyone needs to figure out their own way to work most effectively. A good coach can get the most out of a leader, and a good leader can certainly get the most out of his/her team.

Achieve Your Goals

Executive Coaching By Saletta Leadership, LLC

Executive Coaching

Leadership

Regular Post

Written by Brian B

8 December 2020

40 Team Building Quotes For Bosses

As former CEO of General Electric Jack Welch once famously said, “before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” Let’s take a look at some of the best team building quotes, perfect for bosses in today’s busy world.

Inspirational Team Building Quotes

“None of us is as smart as all of us.” – Ken Blanchard
“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford
“Teams share the burden and divide the grief.” – Doug Smith
“One man can be a crucial ingredient on a team, but one man cannot make a team.” – Kareem Abdul-Jabbar
“You don’t get harmony when everybody sings the same note.” – Doug Floyd
“A leader must inspire or his team will expire.” – Orrin Woodward
“If you can laugh together, you can work together.” – Robert Orben
“Gettin’ good players is easy. Gettin’ ’em to play together is the hard part.” – Casey Stengel
“Individual commitment to a group effort; that is what makes a team work, a company work, a society work, a civilization work.” – Vince Lombardi
“Alone we can do so little, together we can do so much.” – Helen Keller
“Talent wins games, but teamwork and intelligence win championships.” – Michael Jordan
“A successful team is a group of many hands and one mind.” – Bill Bethel
“No one can whistle a symphony. It takes a whole orchestra to play it.” – H.E. Luccock
“Failing organizations are usually over-managed and under-led.” – Warren Bennis
“To handle yourself, use your head. To handle others, use your heart.” – Elanor Roosevelt
“A genuine leader is not a searcher for consensus but a molder of consensus.” – Martin Luther King Jr.
“The strength of the team is each member. The strength of each member is the team.” – Phil Jackson
“Unity is strength. When there is teamwork and collaboration, wonderful things can be achieved.” – Mattie Stepanek
“In union there is strength.” – Aesop
“Teamwork makes the dream work.” – Bang Gae
“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” – Ronald Reagan
“He who cannot be a good follower cannot be a good leader.” – Aristotle
“Individually, we are one drop. Together, we are an ocean.” – Ryunosuke Satoro
“Leadership and learning are indispensable to each other.” – John F. Kennedy
“Together, ordinary people can achieve extraordinary results.” – Becka Schoettle
“Happiness is not in the mere possession of money; it lies in the joy of achievement, in the thrill of creative effort.” – Franklin D. Roosevelt
“The future depends on what you do today.” – Mahatma Gandhi
“The man who moves a mountain begins by carrying away small stones.” – Confucius
“Don’t wait. The time will never be just right.” – Napoleon Hill
“Talent means nothing, while experience, acquired in humility and with hard work, means everything.” – Patrick Suskind
“You don’t have to see the whole staircase, just take the first step.” – Martin Luther King, Jr.
“You’ve got to get up every morning with determination if you’re going to go to bed with satisfaction.” – George Lorimer
“Success is a state of mind. If you want success, start thinking of yourself as a success.” – Joyce Brothers
“Failure is the condiment that gives success its flavor.” – Truman Capote
“Success is the sum of small efforts repeated day in and day out.” – Robert Collier
“Believe you can and you’re halfway there.” – Theodore Roosevelt
“Don’t count the days, make the days count.” – Muhammad Ali
“Motivation is a fire from within. If someone else tries to light that fire under you, chances are it will burn very briefly.” – Stephen R. Covey
“Show me a person who has never made a mistake and I’ll show you someone who has never achieved much.” – Joan Collins
“There are no shortcuts to any place worth going.” – Beverly Sills

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Achieve Your Goals

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